Can anyone recommend a livechat facility supplier?

livechat

(Melissa Saunders) #1

I’ve heard that introducing a livechat facility to your website can significantly increase your conversion rate so I was wondering if anyone has gone that route and can recommend a supplier.
Thanks in advance!
Melissa


(Richard Heathcote) #2

In the past, I used to have Zopim on my website which worked quite well - they were then bought by Zendesk and something within my configuration broke, so I just stopped using it at the time.

I’ve heard good things about TawkTo though which is free. Worth a look at certainly.


(Dewi) #3

If you’re website is https, you can easily add Facebook Messenger to your website to provide livechat.


(Belinda Booker) #4

You could also go down the chatbot route. We have one on the Eventbrite blog now: https://www.eventbrite.co.uk/blog/


(Melissa Saunders) #5

Thanks all for your great suggestions & sorry for the delayed reply…I got sidetracked delivering the event. Anyway it transpires that we have a chatbot facility on another site which we can also utilise on the event site so we’re currently testing that out. Great to have some back up plans though!! M